Two/Three Hour Course Content

By the end of the session, pupils and participants will know to:

  • Recognise their preferred communication style
  • Learn how to adapt individual communication styles to others to increase understanding
  • Appreciate the effect of non-verbal language on others
  • Enhance how body language and voice are conveyed to maintain rapport
  • Reduce conflict by modifying own behaviour
  • Give the right impression with your body language
  • Speak with conviction and enthusiasm

The course mixes role play, discussion, video and written feedback as well as exercises to consolidate learning points.Included in the costs are all standard workshop materials.

A positive, fun and constructive session centred around the individual and experiential learning

Section

Content and Benefits

Understanding your communication style and how it relates to others
  • Know your style of communication and what this means in what you do.
  • Understand how this might impact on others and create or calm conflict
  • How to adapt your communication style to different people

The power of body language and non-verbals in communication

  • Exercises to develop confident and approachable body language and positive first impressions
  • How we can use body language to increase rapport with others
  • Leaking and Dribbling – what we don’t say but we give away
  • Adapting body language to create different interactions
  • Tone and intonations – what is it, and how to adapt it for different outcomes
Challenge with rapport
  • Know the difference between aggression and assertiveness
  • Techniques to express needs and alter levels of assertiveness
Listening actively
  • What is active listening and how we achieve it to build trust, and seek understanding
  • Listening exercises to aid understanding and reduce potential conflict
Next steps
  • Review of what you’ve learned today
  • Complete your personal action plan
  • Workshop Evaluation

A positive, fun and constructive session centred around the individual and experiential learning