What’s in it for you?

By the end of the course, participants will experience:

  1. greater productivity
  2. increased motivation to work towards goals
  3. the ability to get the best out of your staff so you can delegate
  4. greater skills in reducing conflict within your team
  5. better communication throughout the organisation
  6. greater rapport to get results
  7. a more harmonious working environment

Course Features

  • Discover how to apply what you learn to what you do – in the session.
  • Group interaction to support peer learning
  • Materials to support your learning and development
  • Small group (up to 9) ensures plenty of personal tutor feedback

Who’s it for?

  • anyone who wold like to made a rapid, dramatic improvement to the way they communicate at work
  • those seeking to achieve greater influence and impact throughout their companies
  • people working in specialist roles such as IT and Marketing, who have to direct responsibility to others to fulfil goals
  • individuals with specialist job roles, who are moving into management roles
  • Team Leaders, Line Managers and Department Heads will gain much from the holistic approach to Management, gaining solid techniques that will greatly enhance confidence and personal influence within organisations.

Managing Up, Down & Sideways™ (Day One)

 Introductions
  • Expectations and aims of the course. Delegates will set their intention in order to get maximum benefit.
Communication Styles
  • Identify your preferred style of communication
  • Learn how to become sensitive to other people’s style
  • Use the different styles to enhance how you communicate
  • Managing diversity of motivations within the workplace
Thinking Styles
  • Increase your awareness and flexibility in how you think and how it impacts on those around you
  • Table of Thought – a unique document that will enhance how you think and communicate
  • Mastering how you present and hear information to steer interactions
  • Discover Problem and Outcome thinking to drive different actions
The Generation Game
  • Differences in managing Generations X, Y and Z
  • Techniques to manage older teams and individuals
  • Expectations and approaches for directing younger teams and individuals
Listen Actively
  • What is active listening and how we achieve it to build trust and understanding
  • Listening exercises to aid understanding and reduce potential conflict
Role Play and Application
  • Applying lessons to specific situations
  • Redirect with group to examine outcomes to specific situations
  • Reflect on learning in peer groups
Review and Close
  • Reflect on key learning points for the day
  • Define Action Steps for Day Two
  • Close

Managing Up, Down & Sideways™ (Day Two)

 Recap
  • Review lessons and reflections from Day One
  • Individual define the aims and focus for the day
Behaviour that works for and against us
  • Transactional Analysis and how this transfers into roles played in the workplace
  • Types of ego states
  • Communicating with similar / different ego states
How to manage conflict
  • What is conflict?
  • The Drama Triangle and its role in creating conflict
  • What is your default conflict approach?
  • Tools and tips for managing conflict
Use your voice more effectively
  • Breathing techniques to help relaxation and vocal projection
  • Understanding how your voice suggests meaning
  • Exercises to increase vocal presence
  • Techniques to help you speak with greater energy, confidence and enthusiasm
  • Using the power of pause to influence meeting
  • Calibrating assertiveness through intonation
Move with the right meaning
  • Exercises to develop confident and approachable body language and positive first impressions
  • Leaking and Dribbling – what we don’t say but we give away
  • Status: who’s the big cheese and who’s the shrinking violet?
  • Tap into looking and feeling more confident with at least two powerful techniques
  • How to direct your communication and thinking through posture and eye movements
  • The power of body language to influence meetings and move to results
  • Gesture and words – look more engaging and speak with greater conviction and enthusiasm
  • How we can use body language to increase or break rapport
  • Exercises in using body language to increase rapport with others and reflect status.
Feedback
  • Tutor and peer appraisal of individual strengths and areas for improvement
Evaluation
  • Review of the main learning points
  • Complete your Personal Action Plan
  • Benchmarking your success
  • Feedback on workshop content and delivery

Schedule your free 30 minute call to discuss your needs or send us your query.
We’ll get right back to you.