Overview

If you want to successfully lead the people in your organisation towards the best possible decisions, you need to be able to make a connection with people and appreciate their level of understanding, their objections and enthusiasms.

People who excel in their careers usually have strong technical skills AND excellent interpersonal skills. They know how to form relationships quickly and sustain them. They have presence. They give others the impression that they are confident, knowledgeable and capable. These are the people who get noticed, remembered, hired and promoted.

How do they do it?

They know how to do what you’ll learn on this course

  1. How to use your words, voice and body language to present a congruent message
  2. Understand what great communication is and what it isn’t
  3. Understand your own style and how it impacts other people
  4. Have a range of possible ways of communicating so they can adapt and change tack if necessary
  5. Get detailed, complex ideas and information across without boring people
  6. Build and maintain rapport when communicating face-to-face, by phone or in writing
  7. Control “leaking and dribbling” – that means knowing what you could be communicating unintentionally so you can make better choices

What’s in it for you?

  1. How to use your words, voice and body language to present a congruent message
  2. Understand what makes successful communication
  3. Handle difficult encounters skillfully
  4. Understand your own style and how it impacts on other people
  5. Have a range of possible ways of communicating so you can adapt and change tack if necessary
  6. Get detailed, complex ideas and information across without boring people
  7. Build and maintain rapport when communicating face-to-face, by phone or in writing
  8. Control “leaking and dribbling” – that means knowing what you could be communicating unintentionally so you can make better choices

Course Features

  • Discover how to apply what you learn to what you do – in the session.
  • Group interaction to support peer learning
  • Materials to support your learning and development during the session
  • FREE videos and tips on communication every month.  (You can unsubscribe any time but why look a gifthorse in the mouth?!)

Outstanding Interpersonal Communication Skills™

By the end of this course you’ll be able to:

Understand what great communicators do and what can get in your way
  • and what makes communication difficult
  • pinpointing behaviours – in ourselves and others – that make communication challenging
Avoid the 3 most common pitfalls for technical experts
  • you’ll be able to inspire confidence in others:
  • know when your audience is really getting your message
Adapt your style to different personalities
  • know your own style of communication and how to adapt it
  • understand how your style impacts others to create conflict or calm
  • Getting out of Drama Triangles: The Victim, The Persecutor and The Rescuer
Build rapport before you even speak
  • Making a connection, building trust and having an impact
Use your body language, voice and words to create a cohesive package:
  • Develop body language that signals confidence and trust
  • Make a great first impression
  • Leaking and dribbling -­‐ what you don’t say but still give away
  • 2 powerful techniques to make you look and feel more confident in any situation
Choose the right medium for your message
  • understand the pros and cons of email, face to face, phone etc so you can make the best choice for the outcome you want
  • be clear and maintain rapport whatever the media
Active listening
  • What is active listening and how we achieve it to build trust, and seek understanding and avoid conflict
  • Challenge others without feeling the bite!
  • Understand that asking the right questions help to understand your clients’ needs

Schedule your free 30 minute call to discuss your needs or send us your query.
We’ll get right back to you.