The Secret Art of Managing People

  • Who is it for?

    Discover concrete tools to unravel the mystery of people management

    Do appraisals fall short of concrete outcomes? Are meetings lacking direction and results? Do you feel that the ball of blame gets volleyed around your department too often? Whether there’s unhelpful conflict in your department or you need to be more confident in how and what you communicate, ‘Managing Up, Down and Sideways™’ will have elements that will help you make your professional life more rewarding.

    And, you’ll be only too aware that as a manager, you need to rely on individuals to fulfil departmental and corporate goals. This course is ideal for anyone who needs to manage others and will give you tools to help you get the best out of yourself and your staff.

  • How do I benefit?

    Group and I

    • Greater assertiveness and productivity
    • Increased motivation to work towards goals
    • Get the best out of your staff so you can delegate
    • Ability to deal with conflict and change
    • Build rapport to get results
    • More harmonious working environment
    • Less time firefighting and more time reaching goals
    • Greater energy for life!
    • More time to do what you enjoy
  • What can be covered?

    • Uncover obstacles for individual success
    • Personality and learning styles to understand yourself and what motivates you
    • Understanding triggers that cause difficult behaviour
    • Dealing with difficult people, steer difficult conversations and reduce potential conflict
    • Steering towards results and away from problems; avoiding a blame game
    • Questioning and listening techniques to probe for information
    • Giving and receiving feedback that’s clear and helpful
    • When and how to delegate
    • Using body language to build rapport and convey a professional image
    • Voice exercises to speak with greater commitment and authority
    • Verbal and non-verbal language that commands attention
    • Motivating your staff to get the best from them
    • Identifying career development pathways
    • Evaluating and benchmarking success for you and others
    • Increasing your ability to influence and persuade
    • Creating an individual development plan and measuring your success
    • Uncover obstacles for individual success

Have a look at a sample outline:
Managing Up, Down and Sideways