Shine with outstanding interpersonal communication!

  • Who is it for?

    • anyone who would like to make a rapid dramatic improvement to the way they communicate at work
    • people working in specialist roles such as Engineering and IT who need to communicate with others from different spheres (Please not that this is not a presentation course.  If that’s what you want, go here.)
    • people in technical roles who are customer facing, such as helpdesk staff
    • people with specialist job roles who are moving into the ‘mistier’ world of management and want solid guidelines to deal with the seemingly intangible
    • those who have to manage difficult people and handle conflict with greater skill
  • How do I benefit?

      • Handle difficult encounters and people skilfully
      • Understand what makes successful communication
      • How to use your words, voice and body language to present a congruent message
      • Understand your own style and how it impacts on other people
      • Have a range of possible ways of communicating so you can adapt and change tack if necessary
      • Get detailed, complex ideas and information across without boring people
      • Build and maintain rapport when communicating face-to-face, by phone or in writing
      • Control “leaking and dribbling” – that means knowing what you could be communicating unintentionally so you can make better choices

Outstanding communication and interpersonal skills
for technical experts