Overview

Leading teams can be like herding butterflies.  Motivations are hidden or changeable and some people seem to be just plain obstinate.  Aside from this, you need to communicate with other departments, with their own quirks and agendas and account for progress.

You were hired for your technical know-how but now it seems another set of skills are necessary.

Teams that Tick™ gives a profound insight into team dynamics by focussing on each individual and how they best interact to achieve goals.  The insights gained will give everyone a greater ability to work more harmoniously towards goals and deal with conflict, get the most out of meetings and bestow everyone with sharper abilities to take responsibility and lead.

What’s in it for you?

  1. Greater assertiveness and productivity
  2. Increasing your influence at work
  3. Skills to develop the talent within your team
  4. Mastering thinking skills for risk management and personal productivity
  5. Get the best out of others through adapting your style of communication
  6. Challenge the status quo without losing rapport
  7. Ability to reduce conflict within your team
  8. Increased collaboration throughout the organisation
  9. More harmonious working environment

Course Features

  • Discover how to apply what you learn to what you do – in the session.
  • Group interaction to support peer learning
  • Materials to support your learning and development
  • Small group (up to 9) ensures plenty of personal tutor feedback

By the end of the course you’ll be able to:

  •  deal with difficult people
  •  identify and adapt communication style to that of others
  •  increase gravitas and personal impact
  •  break down silo behaviour but use it to your benefit when you choose
  •  make meetings productive – whether chairing or participating
  •  calibrate levels of communication to achieve objectives
  •  effectively motivate others to action
  •  refine qualities in personal leadership to achieve greater effectiveness
  •  increase confidence both personally and professionally

Teams that Tick™ (Day One)

Define Objectives
  • Icebreaker to relax group and generate an open environment
  • Set aims in relation to course outline and personal outcomes
  • Know what makes an effective and ineffective team
Your Communication Style
  • Know your style of communication and what this means in what you do and how you do it.
  • Understand how this might impact on others and create or calm conflict
  • How to adapt your communication style
  • Discover Problem and Outcome thinking to feed productivity
Dealing with challenging behaviour
  • Table of Thought – a unique document that will enhance how you think and communicate
  • Understanding triggers that cause challenging behaviour in yourself and others
  • Two key intrapersonal techniques to help you choose effective behaviour under pressure
The power of body language in how we communicate
  • Exercise to create confident and approachable body language and positive first impressions
  • How we can use body language to increase rapport with others
  • Leaking and Dribbling – what we don’t say but we give away
  • Tap into looking and feeling more confident with at least two powerful techniques
Listen actively
  • What is active listening and how we achieve it to build trust, and seek understanding
  • Listening exercises to aid understanding and reduce potential conflict
Presence  and Gravitas
  • What is it and how do we do it?
  • How to get what you want before you open your mouth.
  • How we show relative status and its impact on relationships
  • Discover how to express needs clearly and effectively
Next Steps
  • Review of what you’ve learnt on the day
  • Techniques to continue your development and prepare for Day Two
  • Complete your Personal Action Plan

Teams that Tick™ (Day Two)

Review
  • Review of learning from Day One
    · Experiences and applications of Day One
Silo Thinking
  • What is Silo Thinking?
  • Pros and Cons of Silos.
  • Crowd Wisdom:  exercise in marking shared issues between departments (if there are a mix of delegates from different departments)
  • Inter-department brainstorming using De Bonos Lateral Thinking Technique
Productive Meetings
  • Enlivening and getting results from meetings
  • How to chair highly productive meetings and teleconferences
  • Setting the tone of a meeting and ensuring its direction
  • How to deal with difficult situations and participants in meetings
  • Speak up! – being heard and seen in meetings and why it’s important
  • Body language and posture to steer meetings
  • Getting from Talk to Action – keeping minutes and checks
The Pro-Active Team · The qualities of personal leadership
  • The relationship between being proactive and being motivated
  • Defining a personal vision, a goal and a proactive approach to completing the task
  • Managing your time effectively
Challenging others through skilful questioning
  • Using listening and questioning techniques to probe, clarify and challenge ideas
Delivering results through others
  • The seven techniques to inspire others to action
  • Magic methods to motivate others
Bringing it all together ·
  • Role play to assess and clarify learning points from course:
  • Trainer and group feedback on progress
  • Review of what you’ve learnt on the course
  • Techniques to continue your development
  • Complete your Personal Action Plan
  • Evaluate course

Schedule your free 30 minute call to discuss your needs or send us your query.
We’ll get right back to you.